You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on JioMart.

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

No, currently this service is not available.

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

You can pay for your order using the following modes of payment:

• UPI
• Credit Card / Debit Card
• Netbanking
• e-Wallets
• Meal Cards
• Pay Later
• Cash on Delivery

You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your JioMart wallet which can be utilized for future orders.

As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.

All cards for which you have before September 30, 2022 are removed from JioMart. You need to save your cards again as per the new RBI guidelines.

It is not mandatory but highly recommended for better payment experience on JioMart. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format.

Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.

No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide a consent. The payment experience through a tokenized card will remain same.

When you add a new card, you will see a consent screen requesting you to tap on ‘Secure & Pay’ button. Simply select the tap on the button and continue with your payment on that card. Your consent will be successfully captured once the payment is complete.

Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on JioMart.

No, there are no charges for tokenizing and saving your cards.

You can check the serviceability of your area while selecting your pin code when you place your order.

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

A Delivery fee is the amount that is charged to a customer, aside from the order total, to cover shipping and handling costs. This fee covers the cost of fulfilling the given customer's order, including storage costs, packaging, shipping etc. We are charging a nominal delivery fee of Rs.40 on all the orders less than cart value of Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250.

Delivery fee for an order is calculated based on the order value and product category/type. We are not charging any delivery fees for orders above Rs.250 and for your first three orders.

For orders below Rs.250, we have a nominal delivery fee of Rs.40. We are not charging any fees for orders above Rs.250.

In case of complete cancellation of order, delivery fee will be refunded to you along with the product amount you paid. In case of return of already delivered product, delivery fee will not be refunded, only product amount will be refunded.

We are charging a nominal delivery fee of Rs.40 on all the orders less than Rs.250 for selected categories in JioMart. We are not charging any delivery fees for orders above Rs.250

No coupon/discount/offer is required to avail this offer. The order value should be more than Rs.250 to get the free delivery.

No. This is applicable only if the order in question is more than Rs.250

Delivery fee is charged below threshold of Rs. 250. Considering post partial cancellation threshold still remains below Rs. 250, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

RelianceOne or ROne is the Loyalty Program of Reliance Retail. Members enjoy wide range of privileges & benefits and can earn RelianceOne points at all the following stores:

• JioMart.com
• JioMartExpress.com
• Reliancedigital.in
• AJIO
• Reliance Fresh
• Reliance Smart
• Reliance Smart Point
• Freshpik
• Shri Kannan Departmental Store
• Reliance Jewels
• Reliance Digital
• Jio Stores (select products)
• Reliance Trends (including Trends Man, Trends Woman, Trends Junior, Trends Footwear)
• Avantra by Trends
• Reliance Footprint

You can become a member by giving your phone number during billing at any of our store or by shopping on JioMart.com

RelianceOne members get access to wide range of exclusive benefits and privileges across our partner stores. Some of the benefits are:

• Exclusive discounts and offers on your favourite brands and products
• SMS and Emailer alerts with special offers
• Loyalty Points on every purchase

You can get the current balance of RelianceOne points by giving a missed call on 9212999888

You earn 1 point for every Rs. 200 spent and value of 1 point is Rs 0.70

The redemption of ROne points is available both in physical stores and on JioMart.com while billing

JioMart Gift Card is one of the ways to gift your loved ones. The recipient can choose to redeem the Gift Card by purchasing eligible items in JioMart.com and other reliance store.

Advantages of JioMart Gift Card (for a recipient):

• 1-click payment.
• Instant refund
• 100% payment success rate
• Can be redeemed across eligible JioMart.com products/Reliance stores

You can use Debit cards, Credit cards, Net banking, and UPI to purchase a JioMart Gift Card. You cannot use the cash on delivery or a gift card to purchase another gift card.

Gift cards once purchased cannot be cancelled, returned or transferred.

The minimum and maximum amount that can be purchased in a single transaction are Rs.100 and Rs.10,000 respectively.

JioMart Gift cards expire after 365 days from the date of issuance.

To purchase a Gift Card, you need to enter the recipient’s Mobile number valid in India. Upon successful purchase, the Gift Card balance will be automatically credited to the recipient’s account linked with the provided Mobile number. Gift cards generally gets credited within 15 minutes of ordering. Sometimes it may take up to 24 hours.

We will notify the recipient via sms (and email if the recipient has an active JioMart account). The recipient will be asked to log in to their Jiomart.com account to check the balance. In case the recipient doesn’t have a JioMart account, the recipient will be asked to sign up.

'My Account' is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please write to us at cs@jiomart.com or call us at 1800 890 1222

You can deactivate your account by writing an email to cs@jiomart.com with the subject line "Account deactivation". Also, in the email, mention:

• The mobile number associated with the account you would like to deactivate.
• Reason for choosing to deactivate the account.

Our team will reach out to you to confirm the deactivation request and the account will be deactivated within 15 working days.

If you deactivate your account:

• You will be logged out of all the devices that you’re logged in and will not be able to login again.
• All your account information will be stored securely with us and will be restored in full if reactivated.
• Some information may remain visible to others (e.g., product ratings & reviews).
• You can reactivate your account whenever you want in the future.

Coming back is easy. Simply write an email to cs@jiomart.com with the subject line "Account Reactivation". Also, in the email, mention the mobile number associated with the account you would like to reactivate. Our team will reach out to you to confirm the reactivation request and the account will be reactivated within 15 working days. Your account information will be fully restored after reactivation.

You can permanently delete your account by writing an email to cs@jiomart.com with the subject line "Account deletion". Also, in the email, mention:

• The mobile number associated with the account you would like to delete.
• Reason for choosing to delete the account.

Our team will reach out to you to confirm the deletion request and the account will be deleted within 15 working days. Note: For a better experience, we recommend you NOT to delete your account if you have:

• JM wallet/Gift Card balance - Make the most of the balances by shopping at JioMart.
• Placed any order in the last 30 days - You will not be able to access the purchase history/returns or cancel the order if your account is deleted.

It has come to the notice of JioMart that, some fraudsters are approaching customers:

• with promotional Offers from JioMart;
• through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with JioMart and its Group Companies
• through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of JioMart and/or the logo ‘B’ as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.

• Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from JioMart and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc.
• JioMart or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
• JioMart or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
• he veracity of such claims from the Company’s official website https://www.jiomart.com/

General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. JioMart and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.

JioMart Gift voucher is valid only for a period of 12 months from the date of receipt.

JioMart Gift voucher can be used to purchase eligible items on Jiomart.com. To do so, select the JioMart Gift Voucher option on the payment method selection page. You can also combine other available payment modes with your JioMart Gift Voucher amount to complete a purchase.

All eligible products sold on Jiomart.com can be purchased using a JioMart Gift Voucher. JioMart Gift Voucher cannot be used to purchase Third Party products, Gold Coins, Silver Coins and Fine Jewellery.

JioMart Gift Voucher cannot be redeemed in parts and needs to be redeemed for full value.

Multiple JioMart Gift Vouchers cannot be redeemed against a single order. For an order, only one voucher can be redeemed.

JioMart Gift Voucher value will be subtracted, and remaining amount can be paid using other available modes of payment.

Once the JioMart Gift Voucher is redeemed, remaining amount cannot be used.

JioMart Gift Voucher once purchased cannot be cancelled, returned or transferred.

Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers gave specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.

Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products' quality and performance. They also allow us to improve our offerings based on customer feedback.

Customers can give ratings from 1 to 5 stars, where 5 represents "Excellent" and 1 represents "Poor." The average rating will be displayed alongside each product listing.

Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.

Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through Jiomart

Log in to your account, navigate to the relevant product page, scroll down to find the 'Reviews & Ratings' section, click on 'Write Review,' fill in the necessary details including image uploads, and hit 'Submit.' Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.

Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.

If you believe your review or image was wrongly rejected, then, you can re-post the review. If this problem persists, visit our Help Center or contact our Customer Support Team. Happy shopping!